Last updated August 2026
These Terms govern your use of Fluo ("we", "us") — the business profile, booking, ordering, and payments platform available at fluo.africa and its subdomains. By creating a business page, booking an appointment, or placing an order through Fluo, you agree to these Terms.
Fluo gives a business a single link and QR code that customers use to view their services and products, book appointments, place orders, and pay — either by bank transfer confirmed by the business, or by card/transfer through our payment partners. Fluo is the platform connecting businesses and their customers; it is not itself the business providing the underlying service or product.
You must provide accurate information when creating an account and are responsible for activity under your account. Business owners are responsible for the accuracy of their business information, pricing, and availability shown on their Fluo page.
Card and bank-transfer payments processed through our payment partners (currently Paystack and Flutterwave) are subject to those partners' own terms in addition to ours. Manual bank transfers are confirmed by the business directly — Fluo records the transaction but does not hold or move funds for manual payments.
A booking or order is a commitment between the customer and the business. Cancellation, rescheduling, and refund terms are set by each individual business, except where a payment was processed through Fluo's payment partners, in which case a refund follows the process described in our Refund Policy.
You may not use Fluo to list unlawful goods or services, to defraud customers or businesses, to circumvent the platform's payment or booking safeguards, or to interfere with the platform's normal operation (including automated abuse of booking, payment, or messaging endpoints).
Some businesses use Fluo's AI receptionist to answer customer questions and create bookings on their behalf. The AI only acts on real, current business data (services, prices, hours, availability) — it does not invent information. A booking made through the AI receptionist is treated the same as one made directly through the business's page.
Fluo is provided "as is." We are not liable for the quality, safety, or legality of goods and services offered by businesses using the platform, or for disputes between a business and its customers, beyond our role in facilitating the booking, ordering, and payment record.
We may update these Terms from time to time. Continued use of Fluo after a change constitutes acceptance of the updated Terms.
Questions about these Terms can be sent to legal@fluo.africa.