Last updated August 2026
This Privacy Policy explains what information Fluo collects, why, and how it's used — for both business owners using Fluo to run their business, and customers booking or ordering through a Fluo business page.
Business owners: name, email, phone number, password (stored as a salted hash, never in plain text), business details you provide (name, category, location, hours, services, products, logo), and payment details you configure for receiving customer payments.
Customers: name and phone number provided at checkout, booking or order details, and payment status. Customers are not required to create an account — a phone number is enough to book or order, and is used to identify you as a returning customer to that specific business only.
To operate the core service: creating your business page, processing bookings and orders, confirming payments, generating receipts, sending booking and payment notifications, and — where a business has enabled it — powering the AI receptionist's answers about that business's real services and availability.
We don't sell your personal information. A customer's data tied to one business is not shared with other businesses on the platform — your phone number and booking history with Chuks Barbers is not visible to Sunrise Salon.
Card payments are processed by our payment partners (Paystack, Flutterwave); Fluo does not store your full card details. Bank transfer details a business provides for receiving manual payments are visible only to customers of that business at checkout.
Financial records (transactions, payments, receipts) are retained for as long as required for accounting and legal purposes, even if a business account is later closed. Other account data is retained while your account is active and deleted or anonymized within a reasonable period after account deletion, except where we're required to keep it longer by law.
You can request a copy of your data, ask us to correct inaccurate information, or request deletion of your account, by contacting privacy@fluo.africa. Some information (like confirmed financial transaction records) cannot be deleted where we're legally required to retain it.
Passwords are hashed with Argon2id. Payment confirmation only ever comes from verified sources — a cryptographically signed webhook from our payment partner, or an authenticated action by the business owner or staff — never from an unverified client request.
Questions about this policy can be sent to privacy@fluo.africa.